Why is Customer Experience a ‘Thing’... of Critical Importance?
Why is Customer Experience a ‘Thing’... of Critical Importance?
A real shift has occurred in real estate, as we become less focused on buildings, and move more towards the occupant and their experience within the premises. Building occupants are being treated more like ‘customers’ and as service providers, we’re striving to create an experience for those people that will turn them into our collaborators and advocates. Whether these occupants are employees or customers – people are at the center of the real estate management experience.
BGIS Bulletin & Other Stories
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