BGIS built an AI model that reads between the lines—classifying client sentiment from surveys and work orders to detect dissatisfaction before it escalates, or themes of issues that can inform proactive prevention planning.
Business Impact:
Reputation is everything. Poor vendor performance can erode trust and damage relationships.
How we solved it:
We trained a sentiment classifier to detect frustration, anger, and other signals. It identifies root causes and enables proactive intervention.
Who benefits:
Clients feel heard. Vendors are held accountable. Our teams respond faster and smarter.
Inspired Results:
Real-time dashboards track sentiment daily
Issues are resolved before they become problems
This is BGIS using AI to amplify service excellence and protect brand trust.
